How long will my delivery take?

Depending on the nature of the items ordered, delivery can take 3 - 5 business days.

Can I amend and cancel my order?

You can cancel your order before it is dispatched. After dispatch, cancellations are no longer possible.

My tracking number doesn’t work!

Tracking numbers may take 3 - 4 days to appear in the courier’s system. Occasionally, the courier may lose an order. If the tracking number still doesn’t work within a few days, contact the carrier.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.

I wish to return part or all of my order, what should I do?

Use our contact form to tell us about the product you want to return. Please include order number, reason for return and if a refund or replacement is required. We will email you with instructions for returning the goods to your local collection point at your convenience.

How do I pay for my orders?

We accept payments via Stripe Now.

When is my payment taken?

Payment is taken immediately when your order is placed.

How can I contact Periolla?

Don't hesitate to contact our customer support team for any queries or assistance. You can reach us via email at Contact@periolla.com or by using the Contact page on our website.