Shipping Policy
Welcome to Periolla, and thank you for choosing us for your garden supplies! We are committed to delivering top-quality products swiftly and securely. Our shipping policy is designed to ensure a smooth, clear, and timely delivery experience for all our customers.
Order Processing Time
Our dedicated team processes all orders within 1 to 2 business days, Monday through Saturday. Orders placed during public holidays will be processed on the next working day.
Delivery Period
We offer Standard Delivery across the United Kingdom, with an estimated delivery time of 3 to 5 business days from the date of shipment (not from the date of order). Please note, delays may occur due to:
- Incorrect or incomplete address details
- Courier delays
- Customs clearance (for cross-border orders)
- Unforeseen external circumstances
Order Cut-Off Time
Orders placed before 5:00 PM (GMT) will be processed on the same business day. Orders placed after this time will be processed on the next business day.
Shipping Costs
We offer free Standard Shipping across the UK, complete with tracking from Royal Mail.
Method of Delivery
We partner with trusted and reliable carriers such as Royal Mail to ensure your order is delivered safely and on time.
Non-Shipping Days
Please note that we do not process or ship orders on UK holidays.
Confirmation of Shipment
Once your order is dispatched, we will send you a confirmation email with a tracking number. Your tracking ID will typically become active within 24 hours of dispatch.
Our Working Days
Periolla operates from:
- Monday to Saturday: 9:00 AM – 5:00 PM (GMT)
- Sunday: 10:00 AM – 4:00 PM (GMT)
Item Misplacement
If your order does not arrive within the specified timeframe, we recommend checking with the courier using your tracking ID. If the issue persists, please contact us at Contact@periolla.com, and we will assist further.
Incorrect Address
It is the customer’s responsibility to provide the correct shipping address at the time of purchase. If you notice an error in the address you submitted, please contact us within 24 hours at +44 7400 775 896 and before the order is dispatched so we can make the necessary corrections. Once an order has been shipped, we are unable to alter the delivery address, and additional shipping charges may apply. However, if an error occurs on our side, we will take full responsibility and resend the item to you at no additional cost.
Address Change
To request a delivery address change, please email us within 24 hours of placing your order. Unfortunately, address changes cannot be made once the order has been dispatched.
Cancellations
If you wish to cancel your order after confirmation, please contact our customer support within 24 hours at +44 7400 775 896 or email us at Contact@periolla.com. Once the order has shipped, cancellations will no longer be possible. Refer to our refund and return Policy for further information.
Items Damaged During Transit
If your order arrives damaged or defective, please notify us immediately at Contact@periolla.com. Kindly include clear photos of the damaged item(s), and we will arrange a free exchange or full refund, depending on the issue.
Contact Information
Trade name: Periolla
Phone:
+44 7400 775 896
Email:
Contact@periolla.com